1. Introduction

By using any services offered by Shipnox, you, the client, agree to all terms and conditions listed within this acknowledgment. This document outlines the mutual understanding and obligations between Shipnox and its clients.

2. Applicable Law

This agreement is governed by the laws of India, including but not limited to:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023

3. Nature of Services

Shipnox specializes in providing a range of digital services designed to empower your e-commerce journey. Our offerings include, but are not limited to:

• Website setup (Shopify/WooCommerce)
• Ads management
• Product research
• Vendor access
• Automation tools

4. Payment Policy

To ensure smooth service initiation and delivery, our payment policy is as follows:

• A 100% advance payment is required for all services.
• Payments are non-refundable once service commencement has occurred.
• All applicable GST charges will be applied as per current Indian tax laws.

5. Delivery

Shipnox commits to delivering services within standard timelines based on your selected package. Please note the following regarding delivery:

• Any delays due to client-side hold-ups, such as delayed content, feedback, or access, are not the responsibility of Shipnox.
• We will communicate expected timelines clearly at the start of each project.

6. Intellectual Property

Upon full payment, ownership of all developed digital assets (e.g., website, logo, ad creatives) will be transferred to the client. Shipnox reserves the right to use the completed project for promotional purposes (e.g., in our portfolio or case studies), unless the client explicitly requests otherwise in writing.

7. Platform Liabilities

Shipnox strives to provide seamless services; however, we are not liable for issues arising from external platforms or third-party services, including:

• Meta/Shopify bans or restrictions on client accounts or ad campaigns.
• Delays or service interruptions due to WhatsApp API or other external service providers.
• Suspension of client-side accounts on any platform due to policy violations not directly caused by Shipnox’s actions.

8. Refund Clause

Please be advised that no refund will be provided once any digital work has been initiated for your project. This includes, but is not limited to, design conceptualization, development, research, or ad account setup.

9. Termination Rights

Shipnox reserves the right to terminate services immediately in cases of:

• Abusive behavior directed towards our staff or company.
• Violation of our service policies or terms of agreement.

In such instances, Shipnox will be under no obligation to provide a refund for services already paid for or initiated.

10. Privacy Commitment

Shipnox is deeply committed to protecting your privacy. We ensure the confidentiality and security of all client data. Your personal and business information will never be sold, rented, or disclosed to third parties without your explicit consent, except as required by law.

11.  Privacy Policy

At Shipnox, your privacy is our priority. Here’s how we handle your data:

• Data Collection: We only collect essential data necessary for the fulfillment of our services.
• Secure Storage: Your information is securely stored and used exclusively for internal service delivery and to improve your experience with us.
• No Third-Party Disclosure: We do not sell or disclose your personal information to third parties without your explicit consent.
• Data Deletion Request: You have the right to request the deletion of your data from our systems at any time. Simply send an email to shipnox@gmail.com with your request.